F.A.Q.

We are a small team living in Kyoto, Japan who love sharing Japanese culture across the world!

We are based out of beautiful old Kyoto!

We would love if you reached out to us at hello@spiritjapan.com. We always want to hear from you about what you would like to see and how we can be even better and share even more with you!

We are always want to get your item to you as quickly and safely as possible. Usually 2-3 weeks is a good estimate since we are based in Japan and ship all over the world. Some orders arrive in as little as 10 days, some longer depending on the country. A safe estimate is the 2-3 weeks but we hope to get your order to you even sooner :)

Yes we do!! We haven't shipped to Antarctica yet, but we have shipped all over the world. If we find any unexpected issue with your location, we will message you right away and either solve the problem, or refund your purchase :)

Yes! As soon as your order is shipped out, you will be sent a shipping confirmation email with a tracking number.

Good question! Depending on the country shipping can sometimes take a little longer. Maybe there is a holiday, maybe it's a big country. Fortunately, you can always check your orders tracking number that is emailed to you once your order is shipped!

Good question! There is nothing to worry about, we get the tracking number to you as soon as we can, but it can sometimes take a few days to register in international tracking systems. If you wait a few days, it will start telling you where your package is on it's way to you :) 

We do our best to process and have things sent out as fast as we can! But, we know sometimes people make little mistakes. If there is something you need to fix with your order, email us at hello@spiritjapan.com. As long as your order hasn't shipped out yet, we can make the needed changes :) 

Of course! We know sometimes unexpected things happen. Just send us an email at hello@spiritjapan.com and we will help you make sure everything gets to you safe and sound :)

We offer a 30 day return and refund policy! If there is an issue with your order please let us know and we will work to fix it right away! For the full and complete policy you can see it here https://www.spiritjapan.com/policies/refund-policy :)